FAQs

SHOPPING INFORMATION

When purchasing multiple products in one order, shipping costs are worked out on a scaled basis.

  • Total orders  over $25.00 ffree shipping
  • Total orders $0.00 – $25.00 fee $5.00 per order

Once an order is placed, modifications are not possible. This includes changes to the items ordered, quantity, or shipping address. Please review your order carefully before completing the purchase.

Orders may be refused or canceled due to reasons such as limits on available quantities, out-of-stock items, pricing or other listing errors, or additional information needed for processing. We’ll send you an email if we canceled your order or if we need more information to process your order.

  •  Once you place your order, you will be given a period of 30 minutes during to cancel it.
  •  If we can cancel the order, we will send you a confirmation email to the email address on your account.
  •  However, once this time has passed, we will not accept any requests for cancelling the order, regardless of the reason.
  • This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

If the package is returned in certain cases, it may be subject to the manufacturer’s warranty policies if the goods are found to be defective or if there are issues during transportation. To resolve this matter, please get in touch with us via email at [email protected] or leave a voice message at +1 (302) 319 9696‬. Depending on your preference, we will either resend the item or provide a full refund.

We do not sell or rent your personal information, except in the event all or a part of our business is merged, sold or reorganized. You can visit our Privacy Policy page for more clarification.

 

Please allow between 5-10 days for your order to arrive (excluding 1 – 3 days processing time). If your order is past the estimated delivery time and has not arrived, please reach out to us at [email protected] to inquire about the status of your order.

Cookies are small pieces of text sent as files to your computer by the website you are visiting. We use cookies to improve your shopping and browsing experience, and to allow the site to recognize you as you move from one page to another. Without cookies enabled, you will still be able to browse the site, but will not be able to take advantage of certain website features.

SHIPPING INFORMATION

  • If your package is delayed, please track your shipment using the provided tracking number.
  • Force majeure cases for delays, such as adverse weather conditions, holidays, and unforeseen risks. We kindly ask our customers to wait for an additional 5-7 days patiently. Alternatively, customers can Contact Us for more information regarding the delay and estimated delivery time.
  • For more detailed information regarding your order’s delivery, please contact our customer service.
  • Please check your current delivery status.
  • For tracking, click “My account > Tracking”
  • Tracking is available once the’s status change to on the way.
  • Please contact our customer service team via email at [email protected] or phone number : +1 (302) 319 9696. Kindly provide your order number and billing email address.
  • You need to provide pictures (of the product, not the packaging) in case of a damaged product and videos in case of a non-functioning product (for products that are machines and equipment) to be resolved.
  • Within 2 business days, we will provide a solution via email.
  • The deadline to report a damaged product is 14 days from the date of delivery. We refuse to resolve cases after 14 days from the date you received your order.
  • In case your order has multiple products: Different products will be delivered by different suppliers, and the transportation time may vary as well. Please check the tracking information and kindly be patient with the delivery of the remaining packages.
  • If all tracking information shows that the items have been delivered but you still haven’t received your package, please contact us immediately for further assistance. We recommend following the steps provided in the non-delivery case to ensure the quickest support possible.

Here are the reasons of why delivery might fail

  • Incorrect address
  • Absence of presence upon delivery or missed call upon deliveryman’s attempts
  • Deliveryman might have delivered the parcel to the security office or within the parcel deposit box (or security office)

If the reasons above do not apply to your case and you cannot find your parcel, then please contact our customer service center.

If you receive an incorrect item, please contact us immediately. We’ll arrange for the correct item to be shipped to you at no additional cost or refund the item at our discretion.

If tracking shows the package as delivered but you can’t locate it, we recommend checking the delivery location and asking your household and neighbors to see if someone else accepted the delivery. If you’re still not able to find the missing package, please contact us for assistance.

PAYMENT INFORMATION

We accept major credit cards (Visa, MasterCard, American Express) and debit cards, all payments and transactions are handled by payment gateway Stripe.

All refunds will be sent back to the payment method of your original payment.

When you return an item or order cancel request is accepted, we will issue a refund 1 – 3 business days.

Once we issue your refund, it may take additional time for Payment gateway to make funds available in your account.

To protect your security and privacy, your bank cannot provide us with details on declined payments. Please reach out to your bank directly to address any payment issues.

When you place an order, we contact your bank for a purchase authorization. We do it to verify your card or checking account but don’t actually charge you until the order ships.

We continuously strive to provide the best possible support and service to our customers. However, despite our best efforts, there may be instances where subjective errors occur or factors beyond our control come into play. We encourage you to reach out to us and share any issues or concerns you may have. We are committed to doing our utmost to assist you in every situation. Customer satisfaction is our top priority.